Privacy Policy

Last updated: 30 December 2025

Lexmark Solutions Hong Kong Limited (“LSHK”, “we”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal data when you visit lexmark-hk.com and when you purchase our products and services.

1. What we collect

Depending on how you interact with us, we may collect:

  • Identity & contact data: name, company name, email address, phone number, billing/shipping address.
  • Account data: login credentials and account preferences (if you create an account).
  • Order & payment data: order details, invoices, delivery details, and transaction references. We do not store full card details on our servers.
  • Support communications: messages and attachments you send via forms, email, or phone.
  • Technical data: IP address, browser/device information, pages viewed, and cookie identifiers.

2. How we use your data

  • To process orders, payments, delivery, returns, and warranty/DOA requests.
  • To provide customer service and respond to enquiries.
  • To manage your account and provide order/status updates.
  • To improve our website, products, and customer experience.
  • To comply with legal, tax, and accounting requirements and prevent fraud.
  • Where permitted, to send service notices and marketing communications (you can opt out at any time).

3. Legal basis (where applicable)

We process personal data based on one or more of the following:

  • Performance of a contract (e.g., fulfilling your order).
  • Legitimate interests (e.g., security, fraud prevention, service improvement).
  • Compliance with legal obligations.
  • Your consent (e.g., optional marketing cookies/communications where required).

4. Cookies & analytics

We use cookies and similar technologies to enable site functionality (e.g., cart/session), understand site usage, and improve performance. You can control cookies through your browser settings.

5. Sharing your data

We may share personal data with trusted third parties only as needed to operate our business, such as:

  • Payment providers to process transactions.
  • Delivery/logistics partners to ship orders to Hong Kong and Macau.
  • IT and hosting providers to operate and secure our website and systems.
  • Professional advisers (e.g., auditors, accountants, legal counsel) where necessary.
  • Authorities where required by law or to protect our rights and customers.

We do not sell personal data to third parties.

6. International transfers

Some service providers may process data outside Hong Kong. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect your information.

7. Data retention

We keep personal data only as long as necessary for the purposes described above, including meeting legal, accounting, and reporting requirements. Retention periods may vary depending on the type of data and context.

8. Security

We use reasonable administrative, technical, and physical measures to protect personal data, including access controls, encryption where appropriate, and secure payment processing. No method of transmission or storage is 100% secure.

9. Your choices and rights

You may request access to, correction of, or deletion of your personal data, and you may object to certain processing where applicable. You may also opt out of marketing communications at any time by using the unsubscribe link (if provided) or contacting us.

10. Third-party links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. Please review their policies before providing personal data.

11. Contact us

If you have questions about this Privacy Policy or your personal data, please contact:

Lexmark Solutions Hong Kong Limited
UNIT D, 8/F, Skyline Tower, 18 Tong Mi Road, Mong Kok, Hong Kong
Customer Service Hotline: +852 2180 2508
Email: [email protected]
Languages: Cantonese, Mandarin, English

This Privacy Policy may be updated from time to time. The latest version will be posted on this page.